Delivery & returns
How do you deliver?
We primarily use DAO for our delivery, and we deliver for 39 DKK throughout Denmark to
Parcel shop. Delivery of long-distance goods for 0 kr.
You can expect your package to arrive within 1-3 days. If you have ordered a piece of jewelry from our remote warehouse, you can expect delivery within 7-12 business days. When we ship your order, you will receive a confirmation email with a tracking number.
Don't worry if the system says the tracking number is not working - as it typically takes 24 hours for their system to pick up a new delivery.
If you have not received your order within 14 days, please contact us so we can find a solution.
Can I return my jewelry?
Yes, you can return your jewelry within 14 days. NOTE: Extended return on gifts (30 days)
If you have unexpectedly received
your order and would like to return it, you can purchase a return label here . After you have purchased the return label, you will receive an email with your return label.
How long will it take before I receive my jewelry?
You can expect to receive your jewelry within 1-3 delivery days. If you order before 2:00 PM, your jewelry will be shipped the same day.
If you have ordered a piece of jewelry from our remote warehouse, you can expect delivery within 7-12 business days.
Why have I only received some of my jewelry?
If you have placed an order that also contains jewelry from our remote warehouse, you will receive 2 separate shipments from us. Expect to receive the jewelry from the remote warehouse within 7-12 business days.
What is the delivery time for custom-designed jewelry?
Please note that personalized jewelry must be custom-produced, which is why the delivery time for custom-designed jewelry is 18-25 business days.
General questions about our jewelry
Is the jewelry hypoallergenic?
All our jewelry is hypoallergenic, nickel-free and lead-free, according to Danish legislation. The jewelry is coated with PVD, and therefore waterproof.
Is your jewelry waterproof?
All of our jewelry is coated with a premium coating that makes it 100% waterproof and 10x more durable than traditional jewelry.
Do you have a physical store?
Our jewelry is sold exclusively through our online webshop.
However, you are welcome to contact us to come and see and try our jewelry in Copenhagen.
Payment & contact
How do your discount codes work?
You can add our discount codes at checkout.
How do I contact you?
The best way to contact us is by sending us an email at info@globalurbanjewelry.dk or by doing so through this page .
We always respond within 24 hours.