Return policy

Return Policy for Global Urban Jewelry

We want you to be completely satisfied with your purchases from us. If for any reason you are not satisfied with a product you have received, we offer a simple and hassle-free returns process. Please read the guidelines below carefully before making a return.

  1. General return conditions
  • Products must be returned in their original condition and packaging, including all accessories and labels.
  • The return must be made within 14 days from the date of receipt of the order.
  • The return must be approved by our customer support team before being sent back. Contact us via [Contact Information] to request a return.
  1. Products that cannot be returned

For hygienic reasons we do not normally accept returns of earrings unless they are faulty. Jewelry that shows signs of use, wear or damage may also be refused return.

  1. How to return an item

To start the return process, contact our customer support team via Contact Information . Our team will guide you through the process and provide you with the necessary instructions to complete the return.

  1. Return shipping costs

Customers are responsible for return shipping costs unless it is a defective item or an error on our part. In the event of a defective item, we will either arrange a return shipment or offer a shipping label to send the product back.

  1. Processing of returns

Once we have received the returned item and verified that it meets our return conditions, we will process the return within 7 working days. The money will be refunded to the original payment method used for the purchase.

  1. Refunds

Refunds will be processed within 14 working days of approval of the return. Please note that it may take a few days for the refund to appear in your account depending on your bank or payment provider.

  1. Damaged or defective goods

If you receive a damaged or defective item, please contact our customer support team immediately via Contact Information . We will provide a replacement or refund for the defective item.

  1. Contact us

If you have any questions or need help with a return, please contact our customer support team via Contact Information . We are here to help you and ensure you have a pleasant shopping experience with us.